---
title: "Forgot Password"
url: "https://help-tsm.credentia.com/en/article/forgot-password"
language: "en"
last_updated: "2026-08-04T11:02:32.851Z"
---

# Forgot Password

If you have already registered but have forgotten your password, you can reset it on the login page by clicking **Forgot** **Password**.

**Note**: *If you have access to your account and want to change your current password, see "*[*Change Password*](https://help-tsm.credentia.com/en/article/forgot-password)*" to reset it.*

To reset your password, follow these steps:

1.  Click **Forgot** **Password** provided on the login page.
2.  In the **Email** field, enter your registered email address and click **Submit**. Click **Back** **to** **Sign** In to go back to the login page.   
      
    ![](https://cdn-assets.productfruits.com/1371e107-71da-4af1-a9f8-3873b07c4c63)  
3.  After submitting the password change request. An email with a **Reset** **Password** **Link** is sent to the registered email address.   
      
    ![](https://cdn-assets.productfruits.com/039cec67-b19d-434e-bc33-e366c464170d)  
4.  Click the **Reset** **Password** **Link** to redirect to the Set Password page.
5.  In the Set Password page, enter your new password in the **Password** field and retype the same in the **Confirm** **Password** field for verification.  
       
    **Note**: *Please ensure the password meets the organization's security standards, which require a minimum of fourteen 14 characters that include at least one uppercase, one lowercase, one digit, and one special character.*  
     
6.  Click the view icon to view your new password. Click **Submit** to update the password. Click **Back** **to** **Sign** in to exit the reset password page.   
      
    ![](https://cdn-assets.productfruits.com/9537b4f6-7f91-44c2-a2c2-32484c6ba7da)  
7.  After submitting, a dialogue box appears, indicating that your password has been successfully changed. Click **Continue** **to** **the** **login** **page** to log in.   
      
    ![](https://cdn-assets.productfruits.com/5c358827-8b65-4686-884b-ed42c9d3ba6a)