View and Manage Event Requests

The Events section allows you to manage event planning in one place for your test centers. You can easily add new event requests with the necessary details and view the status of your submitted requests. If plans change, you can modify or cancel requests with just a few clicks. After approval, you can oversee your scheduled events to ensure smooth operations.

View Event Requests

To view the requested or existing events, follow the instructions below:

• Log in to the Credentia TSM console.
• Navigate to Events from the side menu.  
  
  

View Event Request List details

The page displays a table of all submitted event requests with key details, including:

• Event ID & Test Center Details – View the event ID, test center ID, name, and type. 
• State & Event Type – Check the state and event type for each request. 
• Event Dates & Time – Review the scheduled date, event date, and start time. 
• Exam Type & Assigned Evaluator – See the type of exam and assigned evaluator. 
• Status – Track whether the request is in pending, change request, approved, published, or confirmed status.

Filter to Sort Event Requests

• Use the Column filters to sort and find specific requests by ID or test center.
• Apply filters (e.g., date, state, event type, status) to narrow down results.
  • Click the Filter options to sort/search. 
  • Add/Select the desired section to sort or find the event from the list. 
    
    

Modify and Resubmit the Change Request

If you receive any event requests with changes, you must update and resubmit them for approval or publishing. The status of the event request will be updated to 'Change Request' from 'Under Review'.

• In the event request list, use the status filter to sort all the event requests with the status Change Request. Refer to the Filter Options to know how to filter and search event requests.
  • Click the view icon of the selected event request.
• Go through the Test Center Notes and find the operations staff notes to check the details of the requested change.
  • You may also add notes, click + Add New.
  • Update the requested changes as necessary.
  • Click Submit. 
  • Enter your comments and click save to confirm the submission. 
    
    

Request to Open INF event to RTS Candidates

You can publish the INF event to the RTS candidates once the event is confirmed. 
Note: Utilize the filter options to find or sort search events. Refer: Filter to Sort Event Requests.

• Select the INF event from the event request list that you want to publish for RTS candidates. 
  • Click the view icon of an upcoming INF event in the event request list. 
• Under the Event tab, scroll through the event details at the bottom, and you have options to open the INF event to RTS candidates.
  • Click the check box (Open INF to RTS candidates). 
    
     
  • A pop-up will appear for the request confirmation. Enter its details in the Add Note section and click Save. Ensure that you add the mandatory Add Note field to save and submit the request. Click Cancel to discard the submission. 
    
    

Monitor Approved Events

After approval, track your scheduled events and ensure they are ready for execution. 
Note: Utilize the filter options to find or sort search events. Refer: Filter to Sort Event Requests.